IP Relay Service

The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

The IP Relay Service will enable faster communications with the relay operator, and allow you to see more of the conversation on your computer screen than what can be seen on a TTY window.

To start using the IP Relay Service, you must first Sign Up for the Iristel home phone service and log in to Accounts Portal.

Once you have submitted your registration for IP Relay service, a group dedicated to addressing our customers’ accessibility needs will contact you within 1 to 2 business days confirming that your registration has been successful.

Calls placed through the Iristel IP Relay Service are entirely confidential. Iristel IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

To speak with a registered Iristel IP Relay user, dial Toll-Free 1-844-IRIS-MRS (474-7677) within Canada.

Message Relay Service (7-1-1)

An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

Message Relay Service (MRS) is a confidential relay service. Persons with a hearing or speech impairment call MRS using a Teletypewriter (TTY). Their typed message is received at MRS, the operator places their call and verbally relays their typed message to the other party.

For more information about Iristel Relay Services, please contact us at accessibility@iristel.ca.